ASAI Option
Integration with Avaya PABX via AES.
Give your company large-scale communication and collaboration capabilities.
Meet the diverse communication requirements of your business with the solution used by most large companies.
Get the best out of your contact center's tools, agents, and resources while you evolve towards omnichannel customer engagement.
Remove resource constraints caused by repetitive demands and manual processes.
Improve operational performance. Optimize the use of your resources by using the Nerva solution with the most up-to-date resources in voice and multichannel routing.
Nerva CRM Solution
Nervacom Company
Nervacom is the only 100% Moroccan entity that has developed a CRM solution for multichannel traffic management (phone, email, SMS, chat,...): this solution is called NERVA.
Nervacom is a technology integrator capable of analyzing and understanding the challenges related to the implementation and evolution of technologies.
Development
Over 1.5 million lines of code developed.
Presence
Around 600 NERVA positions installed in Morocco.
Knowledge
Our knowledge allows us to evaluate, design and integrate solutions in accordance with your goals and needs.
We offer you
THE PREDICTIVE DIALER: The turbo for the greatest happiness of your productivity
Boost your productivity with reduced waiting times, effective filtering (answering machine, fax, wrong number and unreachable) while respecting international telecom standards.
Increase your approval rates thanks to the intelligent predictive algorithm.
Customer reports: The command and control tower by Nerva CRM
View all your key figures on a single dashboard to make the right decisions at the right time.
Take action on your campaigns, your files and all your tools
AGENT STATION: Integrated clean web browser Nervasoft. An Agent interface designed for "one-click" use
The design of our interface has been studied, in the smallest detail, to facilitate the work for agents: use of ergonomic commands, color codes for changing from one work status to another, ...
THE RECORDINGS (RightRecorder): Nervacom's reference tool
Control the proper conduct of your production.
Develop the skills of your employees.
Prove the validity of your results to your customers.
