Cloud Option
ZERO INVESTMENT:
All servers are hosted at Nervacom
With Nerva's Cloud solution, you get the high functionality of a Cloud contact center at the same level as the On-Premises solution, with no investment needed in servers or licenses. A simple monthly fee per agent station gives you access to all features, maintenance, and technical support. Every month, you choose the number of agents according to your needs, which gives you a flexibility that no other system will allow.
We offer a flexible, scalable, reliable, and cost-effective solution that reduces your costs, increases your sales, and improves the efficiency of the customer experience.
Agent and supervisor interface
Voice (Inbound, Outbound, Callbacks)
Outbound tools
Inbound tools
Omnichannel support
Recordings
Complete customization
Shared resources
Nerva CRM Solution
Nervacom Company
Nervacom is the only 100% Moroccan entity that has developed a CRM solution for multichannel traffic management (phone, email, SMS, chat,...): this solution is called NERVA.
Nervacom is a technological integrator capable of analyzing and understanding the challenges related to the implementation and evolution of technologies.
Development
More than 1.5 million lines of code developed.
Presence
About 600 NERVA positions installed in Morocco.
Knowledge
Our knowledge allows us to evaluate, design, and integrate solutions in accordance with your objectives and needs.
We offer you
THE PREDICTIVE DIALER: The turbo for the greatest happiness of your productivity
Boost your productivity with reduced waiting times, efficient filtering (answering machine, fax, wrong number, and unreachable) while respecting international telecom standards.
Increase your agreement rates thanks to the intelligent predictive algorithm.
Customer reports: The command and control tower by Nerva CRM
Visualize all your key figures on a single dashboard to make the right decisions at the right time.
Take action on your campaigns, your files, and all your tools
AGENT STATION: Integrated Nervasoft clean web browser. An Agent interface designed for "one-click" use
The design of our interface has been studied, down to the smallest detail, to facilitate the work for agents: use of ergonomic commands, color codes for switching from one work status to another, ...
RECORDINGS (RightRecorder): Nervacom's reference tool
Monitor the proper conduct of your production.
Develop the skills of your employees.
Prove the validity of your results to your clients.
