Nerva CRM Solution
The CRM for call centers
Inbound calls, Outbound calls, call blending.
Predictive dialing, progressive, preview and manual.
Scheduling callbacks with redialing rules.
Nerva Scripter
The Nerva Scripter software is a unique development application that allows you to create agent scripts. It has a visual and graphical mode that allows programmers, advanced or inexperienced, to create a script. The scripts automatically appear on the agent application and guide the agents through each step of the interaction, regardless of the communication channel.
Nerva Analytics
The Nerva Analytics software is an application for report generation as well as programming and customizing new reports.
Integrated Nervacom RightRecorder
The Nervacom RightRecorder software allows contact centers to record calls for various reasons: verify proper application of regulations, track employee performance, and ensure customer satisfaction. In addition, supervisors can apply filters to quickly search for a recording and use it, for example, to train new agents and present best practices.
Development
Over 1.5 million lines of code developed.
Presence
Around 600 NERVA positions installed in Morocco.
Knowledge
Our knowledge allows us to evaluate, design and integrate solutions in accordance with your goals and needs.
WE OFFER YOU
THE PREDICTIVE DIALER: The turbo for your productivity's greatest happiness
Boost your productivity with reduced wait times, effective filtering (answering machine, fax, wrong number and unreachable) while respecting international telecom standards.
Increase your approval rates thanks to the intelligent predictive algorithm.
Customer reports: The control tower and control by Nerva CRM
View all your key figures on a single dashboard to make the right decisions at the right time.
Take action on your campaigns, files and all your tools
AGENT STATION: Integrated clean web browser Nervasoft. An Agent interface designed for "one-click" use
The design of our interface has been studied, in the smallest detail, to facilitate the work for agents: use of ergonomic commands, color codes for changing from one work status to another, ...
THE RECORDINGS (RightRecorder): Nervacom's reference tool
Monitor the proper conduct of your production.
Develop the skills of your employees.
Prove the validity of your results to your customers.
