Stand Alone Option
All servers are on your premises
A 100% IP platform hosted internally in your server room.
Your Agents / Supervisors / Back Office Managers / Quality staff connect to Nerva using a web browser.
Your data is injected and archived in your "Database" server.
Your voice server handles all your communications in terms of recording, listening, whispering, ...
Nerva CRM Solution
Nervacom Company
Nervacom is the only 100% Moroccan entity that has developed a CRM solution for multichannel traffic management (phone, email, SMS, chat,...): this solution is called NERVA.
Nervacom is a technological integrator capable of analyzing and understanding the challenges related to the implementation and evolution of technologies.
Development
More than 1.5 million lines of code developed.
Presence
About 600 NERVA positions installed in Morocco.
Knowledge
Our knowledge allows us to evaluate, design, and integrate solutions in accordance with your objectives and needs.
We offer you
THE PREDICTIVE DIALER: The turbo for the greatest happiness of your productivity
Boost your productivity with reduced waiting times, efficient filtering (answering machine, fax, wrong number, and unreachable) while respecting international telecom standards.
Increase your agreement rates thanks to the intelligent predictive algorithm.
Customer reports: The command and control tower by Nerva CRM
Visualize all your key figures on a single dashboard to make the right decisions at the right time.
Take action on your campaigns, your files, and all your tools
AGENT STATION: Integrated Nervasoft clean web browser. An Agent interface designed for "one-click" use
The design of our interface has been studied, down to the smallest detail, to facilitate the work for agents: use of ergonomic commands, color codes for switching from one work status to another, ...
RECORDINGS (RightRecorder): Nervacom's reference tool
Monitor the proper conduct of your production.
Develop the skills of your employees.
Prove the validity of your results to your clients.
